About Us
Good clothes. Fair prices. Straight answers.
Neils Jensen is an independent online menswear shop for men across the United Kingdom. We sell the clothes a man actually wears week in, week out: shirts, knitwear, trousers, jackets and the finishing pieces that pull it all together. We choose each one for its fit, its fabric and how well it holds up after the hundredth wear, not the first.
We're a small business, and we'd rather tell you plainly who we are than dress it up.
Our mission
To make it simple for any man to build a wardrobe he can rely on: well-chosen clothes, prices that already include VAT and delivery, and a real person on the other end whenever he needs one.
Our vision
To be the menswear shop men recommend to their friends. It's the place you go when you want something that fits properly, lasts properly and is sold honestly, without the gimmicks that have crept into shopping online.
How it started
Neils Jensen started with a drawer full of mistakes.
Like most men, our founder bought clothes online the quick way: a scroll, a guess at the size, a click. What arrived was rarely what the photos promised. There was a "slim fit" shirt that pulled across the shoulders, a jumper that came out of its second wash a size smaller, and chinos that managed to be too short and too wide at the same time. Sending them back meant printing forms, queuing at the post office and waiting weeks for a refund. So, like most men, our founder kept them. The drawer filled up.
The problem was never a lack of choice. It was a lack of care: shops that never seemed to look at what they were selling, sizes that meant something different on every label, and prices that crept up at the checkout.
So Neils Jensen began with a simple idea. Sell only the clothes a man actually reaches for every week. Measure every piece and publish the real numbers. Use honest photographs. Put the full price up front. And make sending something back as easy as buying it.
It started small, and it stays small on purpose. Our founder runs Neils Jensen personally from Singapore, checks every new product before it goes on sale, and still answers plenty of the emails. Serving customers on the other side of the world meant building the shop to be easy to reach: a UK phone number, a UK returns address in Edinburgh, and a reply within one working day.
The drawer, for the record, is a lot emptier these days.
What we sell
- Shirts: everyday button-downs, Oxfords and overshirts
- T-shirts and polos: the foundation of the wardrobe
- Knitwear: jumpers, cardigans and quarter-zips for the British weather
- Trousers and chinos: cut to sit right, for the office or the weekend
- Jackets and outerwear: layers that work as hard as you do
- Accessories: belts, scarves and the small things that finish an outfit
What we stand for
- Straight dealing. The price you see is the price you pay: VAT included, delivery free, no card fees. No fake "was" prices, no countdown clocks, no invented reviews.
- Clothes built to be worn. We'd rather sell you one shirt you wear for years than three you regret.
- Real people. When you contact us, a person answers. You'll never deal with a bot or a call centre.
Our promise to you
- Free tracked UK delivery on every order, arriving in 6 to 13 working days. Shipping Policy
- 30-day returns for a full refund. Return & Refund Policy
- Secure payment by Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Payment Policy
- Replies within one working day, Monday to Friday, 9am to 5pm UK time
The business behind the brand
Neils Jensen is a trading name of Hanline Commerce, a sole proprietorship registered in Singapore (UEN 53506194C).
- Registered business address: 534 Ang Mo Kio Avenue 10, Singapore 560534
- UK returns address: Neils Jensen Returns, 33 Shandon Crescent, Edinburgh, EH11 1QF, United Kingdom
- Email: info@neilsjensen.com
- Phone: +44 7456 066967
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