Payment Policy

Last updated: 9 October 2026

Paying should be the simplest part of buying a good shirt. We accept the cards and wallets you already carry, we charge in pounds sterling, and we never add a fee for the privilege.

1. Payment methods we accept

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

Debit and credit cards from Visa, Mastercard and American Express are all accepted. Apple Pay and Google Pay appear at checkout on supported devices and browsers. We don't accept cash, cheques, bank transfers, or buy-now-pay-later and instalment plans.

2. Currency, prices and fees

  • All prices are in pounds sterling (£) and include UK VAT.
  • Standard UK delivery is free, so the total shown at checkout is exactly what you pay.
  • We never charge a fee for paying by card or digital wallet.
  • If your card is issued in a currency other than sterling, your bank may charge a currency conversion or overseas transaction fee. That fee is set by your bank, not by us.

3. When you're charged

Payment is taken in full when you place your order. You'll receive an order confirmation email straight away. The charge will appear on your statement from Neils Jensen.

If we can't fulfil your order, for example because an item has sold out, we'll tell you and refund the full amount to your original payment method.

4. Keeping your payment secure

  • Our checkout is encrypted end to end with HTTPS.
  • Payments are processed by Shopify Payments, which is certified to PCI DSS Level 1, the highest standard in the card payment industry.
  • We never see or store your full card details.
  • Your bank may ask you to confirm the payment in its app or by a one-time code. This is called Strong Customer Authentication, and it's a standard UK security check that protects you from fraud.
  • Apple Pay, Google Pay and Shop Pay don't share your actual card number with us at all.

5. Fraud checks

Every order passes through automated fraud screening. If an order is flagged, a member of our team reviews it, and we may contact you to confirm a few details before dispatch. If we can't verify an order, we'll cancel it and refund the payment in full.

6. If your payment is declined

Check that your card details, billing address and postcode match what your bank holds, and that you have enough available funds. If it's still declined, try another payment method or contact your bank. For security reasons, we can't see why a bank has declined a payment.

7. Refunds

Refunds always go back to your original payment method. That means the same card, or the card linked to your Apple Pay, Google Pay or Shop Pay account. We issue refunds within 5 working days of receiving your return, and your bank may take a further 3 to 5 working days to show the money in your account. Full details are in our Return & Refund Policy.

8. Payment queries and disputes

If you see a charge you don't recognise, or think you've been charged incorrectly, contact us first at info@neilsjensen.com or +44 7456 066967. We'll investigate and reply within one working day, and it's usually the fastest way to put things right. This doesn't affect your right to raise a dispute with your card provider.

9. Who we are and how to reach us

Neils Jensen is a trading name of Hanline Commerce, a sole proprietorship registered in Singapore (UEN 53506194C). Registered business address: 534 Ang Mo Kio Avenue 10, Singapore 560534.

See also our Return & Refund Policy, Shipping Policy, Privacy Policy and Terms of Service.

FREE UK DELIVERY

Free tracked delivery on every order, and arrives within 6–13 working days.

Customer service

Real people, Monday to Friday, 9:00 AM-5:00 PM. Email us or call +44 7456 066967.

30-DAY RETURNS

Not right? Send it back within 30 days of delivery for a full refund.

Secure payment

Pay by card, Apple Pay, Google Pay or Shop Pay. Encrypted checkout, no card fees.